Refund policy

Return & Refund Policy

At Down Yonder Apparel, we take pride in providing quality products and excellent customer service.

Due to the custom and made-to-order nature of many of our products, all sales are final.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at sonny@downyonderapparel.com. We may request photos of the issue before approving a replacement or refund.

Refunds or replacements will only be issued for:

  • Items received damaged during shipping
  • Incorrect items received
  • Manufacturing defects

Refunds or replacements will not be issued for:

  • Incorrect sizes ordered by the customer
  • Customer preference or change of mind
  • Normal wear and tear
  • Custom or personalized products

Bulk, corporate, and custom orders are non-refundable once production has begun.

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your financial institution.

For questions regarding returns or refunds, please contact:
sonny@downyonderapparel.com